I keep saying how I need to blog to improve my writing. Today I decided to practice another form of writing: business letter. This letter happens to come across in the form of a complaint, but who can plan these things?
I sent this letter to Wal-Mart today.
I’m writing this letter on behalf of my sister and her husband.
Two days ago, November 19, my brother-in-law visited the Wal-Mart in New Market Square in Wichita, Kansas. He was purchasing diapers for his son, who is seven years old and has quadriplegia.
Upon checkout, the cashier (he didn’t catch her name) told him, “Kids big enough for size 6 diapers should be in underwear” and when he didn’t respond her initial rude comment, she persisted with, “kids in size 6 diapers were in diapers because they are lazy.”
I was appalled to receive a tearful text from my sister after hearing of this incident from her, then livid, husband. I have never heard something as close-minded and ignorant as what came out of this employee’s mouth that day.
I realize this woman did not know the entire issue, but that does not give her the right to pass judgment and say what she did. If he was buying diapers for himself because he’s a 30-year-old man who is too “lazy” to ever be potty trained, then that’s his business.
As I said, I’m writing this letter on behalf of my sister and her husband because they’re too nice to complain. But, they do deserve an apology.
I’ve taken the liberty of attaching their contact information.
True story. Now do you see why I insisted upon writing a letter instead of blogging today?